kjaya9 Terms and Conditions

Introduction and Scope

Welcome to the kjaya9 platform. These terms and conditions ("Terms") form a legally binding agreement between kjaya9 ("we", "us", "platform") and each individual ("you", "user") who uses this website and its services.

By registering on, accessing, or beginning to use any service on this platform, you are considered to have read, understood, and agreed to comply with all provisions of these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.

Eligibility Requirements

To register on kjaya9 and use its services, you must meet the following eligibility criteria:

Age Requirement

This platform is for users aged 21 and above only. No person under the age of 21 may register on this platform or use any of its services. You must provide truthful information about your actual age at the time of registration. If any user registers using false information, that account will be immediately cancelled and deposited funds may be forfeited.

Personal Eligibility

• You must be an individual acting on your own behalf, not on behalf of any corporate entity or organisation.
• You must have the legal capacity to understand and comply with the terms of this agreement.
• All information you provide must be accurate, complete, and up to date.
• You must not have been previously permanently banned by kjaya9.
• You are using this service knowingly and voluntarily.

Account Registration and Management

Single Account Policy

Each individual may open only one account. If the same person creates multiple accounts — using the same or different names, email addresses, or payment methods — all accounts will be cancelled and all balances may be forfeited.

Registration Information

When creating an account, you must provide accurate and complete information, including:

• Full name (matching your national ID card or passport)
• Correct date of birth
• Active email address
• Active mobile number
• Payment method details (bKash, Nagad, Rocket or bank account)

Identity Verification (KYC)

kjaya9 may request identity verification at any time. This process may require submission of a photo of your national ID card, passport or driving licence, along with proof of your current address. Withdrawals may be temporarily suspended until KYC is completed.

Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. You are fully responsible for all activity that takes place on your account. If you believe your account details have been accessed by someone else, notify our support team immediately and change your password.

Bonuses and Promotions

Welcome Bonus

kjaya9 offers new members a 200% first deposit bonus of up to ৳5,000. For example: if you deposit ৳1,000 you will receive a ৳2,000 bonus, giving a total balance of ৳3,000. If you deposit ৳6,000 the bonus will be ৳5,000 and the total balance will be ৳11,000.

Wagering Requirements

A 10x wagering requirement applies to the welcome bonus. This means the bonus amount must be wagered 10 times before it can be withdrawn. Example: if you receive a ৳2,000 bonus, you must place a total of ৳20,000 in bets.

General Bonus Rules

• Each user may use each bonus offer only once.
• Bonuses are for use in your own account only — they are not transferable.
• Bonus funds cannot be withdrawn before the wagering requirement is completed.
• kjaya9 reserves the right to cancel a bonus if suspicious betting patterns are detected.
• The terms of bonus offers apply separately and must be read alongside the main terms and conditions.
• Separate terms apply to VIP cashback and other promotions.

Deposits and Withdrawals

Deposit Policy

The minimum deposit amount at kjaya9 is ৳300. This limit applies to all payment methods. Supported payment methods are: bKash, Nagad, Rocket, and bank transfer.

• Deposits must be made from a payment method registered in your own name.
• Third-party payments are not accepted — deposits received from third parties will be returned.
• The source of deposited funds must be lawful.
• The correct reference number must be used when making a deposit, otherwise the deposit may be delayed.

Withdrawal Policy

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 10 to 45 minutes. However, withdrawals may be delayed if KYC verification is in progress or a security review is required.

• Withdrawals must be made to the same payment method used for the deposit.
• The wagering requirement for any applicable bonus must be met before a withdrawal can be made.
• A maximum withdrawal limit per transaction may apply — contact the support team for details.
• In cases of suspicious activity, kjaya9 may suspend a withdrawal and conduct an investigation.

Currency

kjaya9 processes all transactions in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not supported.

Gameplay and Betting Rules

General Gameplay Rules

All games available on kjaya9 — including sports betting, live casino, slot machines, and fishing games — are operated under specific rules. The rules for each game can be found in the game interface.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game does not complete correctly due to a technical error, kjaya9 may decide to void the bet for that round or restart it.
• The outcome of any game is determined by the software's random number generator (RNG).
• In any dispute relating to game records and logs, kjaya9's server records will be considered final.

Sports Betting

Separate sports betting rules apply to betting on cricket, football and other sports events. If an event result is cancelled or changed, the bet will be voided and the original stake returned. For abandoned or postponed matches, decisions will be made in accordance with our sports rules.

Fair Play Policy

kjaya9 is committed to ensuring a fair and transparent environment for all players. Our games are independently tested and operated in accordance with fair play principles. Each of your transactions is protected by SSL encryption and modern security measures.

Prohibited Activities

The following activities are strictly prohibited on kjaya9. Violating these rules will result in immediate account cancellation and may lead to legal action:

• Creating or operating multiple accounts.
• Registering with false or misleading information.
• Abusing the bonus system or attempting to obtain bonuses through fraudulent means.
• Renting, selling, or allowing others to use your account.
• Using software, bots, or automation tools to engage in misconduct.
• Conducting illegal money laundering or suspicious financial activity.
• Deliberately exploiting system vulnerabilities or technical errors.
• Threatening, intimidating, or behaving inappropriately towards kjaya9 staff.
• Assisting minors to register or conducting activity on their behalf.
• Attempting to hack any game or system.

Privacy and Security

kjaya9 gives the highest priority to protecting your personal information. Please read our Privacy Policy for details on how we collect, use, and store data.

Data Collection and Use

We collect your name, contact details, payment information, and gaming activity data for the purpose of registration and service delivery. This information is used to manage your account, improve services, prevent fraud, and meet legal obligations.

Data Security

Your data is protected with SSL encryption technology. We do not sell your data to third parties. However, data may be disclosed where required by law or in response to a legitimate request from authorities.

Cookie Policy

Our website uses cookies to improve the user experience. Cookies can be managed in your browser settings, but disabling cookies may cause some services to not function correctly.

Responsible Gaming Policy

kjaya9 places the highest importance on responsible gaming. We believe that entertainment should be enjoyed, but should never be a cause of personal or financial harm.

Self-Regulation Tools

We provide users with various self-control tools:

• Setting deposit limits (daily / weekly / monthly)
• Setting betting limits
• Temporary break (cooling-off period)
• Self-exclusion option
• Request to temporarily or permanently close your account

Problem gambling detection

If you feel you are developing an addiction to gambling or losing control, please contact our 24/7 live chat support. For more information, visit our Responsible Gaming page.

Copyright & Intellectual Property

All content on the kjaya9 website — logos, designs, graphics, text, software and all materials — is the intellectual property of kjaya9 and is protected by copyright law.

• No content may be copied, distributed or used without the explicit written permission of kjaya9.
• All games and related materials of game providers (Pragmatic Play, JILI, PG Soft, Spribe, etc.) are protected under their respective intellectual property rights.
• Unauthorized use of kjaya9's trademarks, brand name or logo is strictly prohibited.

Limitation of Liability

Service Availability

kjaya9 strives to provide round-the-clock (24/7) service, however the service may be temporarily unavailable due to maintenance, technical issues or unforeseen circumstances. kjaya9 will not be liable for any financial compensation in such situations.

Third-Party Liability

Games available on kjaya9 are operated by third-party game providers. The relevant provider is responsible for technical issues within those games. However, kjaya9 always works with providers to resolve issues in order to protect players' interests.

Limitation of Liability

To the maximum extent permitted by applicable law, kjaya9 will not be liable for any indirect, incidental, special or consequential damages. kjaya9's total liability will in no case exceed the amount of the transaction in question.

Account Suspension & Closure

Account Closure by kjaya9

kjaya9 may suspend or permanently close any account without notice in the following cases:

• Violation of any clause of these terms and conditions
• Suspicion of fraudulent or illegal activity
• Failure to complete KYC verification
• Identification of a security risk
• Order from a court or government authority

Account Closure by User

You may request to close your account at any time. To do so, contact our 24/7 live chat support or email [email protected]. Please withdraw all valid balances before closing your account.

Effect of Account Closure

Upon account closure, unused bonuses will be cancelled and any valid balance will be returned after pending bets are settled (unless the closure is due to a breach of terms and conditions).

Dispute Resolution

Complaints Process

If you have any dispute or complaint, please first contact our support team via 24/7 live chat or email. We will consider your complaint with the utmost seriousness and will endeavour to resolve it as quickly as possible.

Dispute Resolution Procedure

• Step 1: Contact the support team via live chat or email
• Step 2: Escalate the matter to senior management
• Step 3: Independent mediation

Our server logs and records will be considered the final evidence in resolving any dispute. Please contact us as soon as possible after the relevant incident to raise a dispute.

Interpretation of Terms

These terms and conditions are written in Bengali and the Bengali version is final and binding. If any clause of these terms and conditions is found to be invalid or unenforceable, the remaining clauses will remain fully valid and effective.